On major projects that have elaborate system requirements, or when you do not have the luxury of downtime on major system upgrades, you can request specialized system engineers to facilitate the process.

Having a Genetec engineer on site will help you streamline the installation process and ensure successful and timely deployment. Field service and project engineers can also be requested for new system implementation, system health assessments, technical consulting or onsite troubleshooting.

Benefits:

• Receive onsite technical installation and troubleshooting assistance.
• Take advantage of remote system administration services.
• Decrease time for commissioning a new system.
• Improve effectiveness of installed solutions through system health assessments. 

Genetec can provide a dedicated deployment project manager to give you one single point of contact for all your needs.

Whether you require field engineering services or need to discuss custom development requirements with a software development specialist, your assigned project manager can assist you with all your requests. This ensures a seamlessly efficient deployment.

Benefits:

• Decrease time to implement new solutions.
• Reduce deployment complexity and associated costs.
• Streamline communication through a single point of contact.
• Experience enhanced level of service and ease of access to available resources.

If you have requests regarding the integration of a Genetec solution into your existing infrastructure, business model and processes, you can take advantage of custom development solutions.

With these services, your Genetec solution can be configured and customized specifically to accommodate your environment and workflows so that you can automate tasks and get more from your system.

These services also include discussing or assisting you with Software Development Kit (SDK) design questions.

• Customize solutions to meet your critical business needs.
• Lower your total cost of ownership through efficiency gains.
• Leverage turnkey integrations for quick deployment.
• Automate processes and optimize your solutions for maximum benefits.

In a professional classroom environment or from the convenience of your own office, our qualified trainers will guide you through system design, installation, operation and troubleshooting.

Technical training services are offered for all products and for customers with a varied level of technical experience and can be customized to meet your specific needs and objectives.

Benefits:

• Customize your training courses to suit your needs.
• Keep operators’ and administrators’ knowledge up-to-date with product upgrade training.
• Learn how to design your own custom applications with SDK training.
• Take advantage of online learning.

Read more about our solutions training.

Here are list of useful resources: